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Welcome to Al Darwish Perfumes. These Terms of Service govern your use of aldarwishperfumes.com and purchases made through our online store.
The website is operated by [Insert registered business name], trading as Al Darwish Perfumes (“we,” “us,” or “our”).
Please read these terms before placing an order. Our Privacy Policy explains how we handle personal information, and our Return and Refund Policy provides further details about returns, exchanges, and refunds.
Nothing in these terms limits your mandatory rights under applicable Egyptian consumer protection law.
1. Using Our Website
Orders must be placed by someone legally able to enter into a binding contract.
You agree to provide accurate contact, payment, and delivery information and to use the website lawfully. You must not submit fraudulent orders, impersonate another person, interfere with the website’s operation, or attempt to access systems or information without permission.
If you create an account, please keep your login details secure and notify us promptly if you suspect unauthorised access.
2. Product Information
Please review the product description, size, concentration, and other specifications before ordering.
We aim to present products accurately. Images are illustrative, and colours may appear differently depending on your screen. Any material difference in the product supplied remains subject to your rights to receive goods matching their description.
Fragrance preferences and experiences can vary between individuals. This does not affect your rights concerning defective, misdescribed, or non-conforming products.
Follow the manufacturer’s instructions and warnings provided with each product.
3. Prices and Promotions
Prices are displayed in Egyptian pounds (EGP) unless clearly stated otherwise. Product prices include applicable taxes. Delivery charges and any other applicable costs will be disclosed before you confirm your purchase.
Prices and promotions may change for future purchases. Changes will not retrospectively alter the agreed price of an existing order.
Promotional offers are subject to the conditions displayed with each offer, including any expiry date or eligibility requirements.
If we identify a material pricing or product-information error affecting your order, we will contact you to explain the issue and the available options. We will not charge a higher amount or substitute a materially different product without your agreement.
4. Orders and Availability
By placing an order, you request the products selected and agree to pay the total presented when confirming your purchase.
We will provide confirmation of the relevant order details. Please check this information and contact us promptly if a correction is needed.
If an item becomes unavailable or we cannot fulfil your order, we will notify you promptly and arrange any refund due. We will not replace an unavailable item with another product without your agreement.
We may decline fraudulent or unlawful transactions or request reasonable information needed to verify an order. Any action we take remains subject to applicable law and your rights concerning payments already made.
5. Payment
Available payment methods are shown at checkout. You must be authorised to use the payment method selected.
For cash-on-delivery orders, payment is due when the order is delivered, according to the payment arrangements confirmed for that order.
Where online payment is offered, transactions are processed through the relevant payment provider. If a payment fails or cannot be verified, we may contact you to resolve the issue before fulfilment.
6. Delivery
Available delivery locations, charges, and the applicable delivery timeframe will be communicated during checkout or order confirmation.
Please provide a complete address and a working contact number. If delivery cannot be completed because the information provided is incorrect or the recipient is unavailable, we will contact you to discuss the next steps. Any proposed additional delivery charge will be explained before you agree to it.
If delivery is delayed, we will inform you and explain the available options. Delivery estimates do not remove your statutory rights concerning delayed or undelivered orders.
Using a delivery partner does not remove our responsibility to resolve delivery problems for which we are legally responsible.
7. Order Changes and Cancellations
Contact us promptly if you wish to change or cancel an order. We will explain what can be arranged based on its fulfilment status.
If the order has already been dispatched, we will explain the applicable return process. Dispatch does not remove any statutory cancellation or return rights.
Refunds arising from cancellation will be handled within the applicable legal timeframe.
8. Returns, Exchanges, and Refunds
Our Return and Refund Policy explains eligibility, time limits, return arrangements, shipping costs, and refund methods.
Conditions concerning opened or used fragrances apply only where legally permitted. They do not remove your rights concerning defective, damaged, incorrect, or misdescribed goods.
Sale items remain subject to applicable consumer protection rights. Where a monetary refund is legally due, we will not require you to accept store credit instead.
9. Privacy
Our Privacy Policy explains how we collect, use, and share personal information when you browse, order, or contact us.
Accepting these terms does not automatically enrol you in marketing communications or replace any separate consent required for optional data processing.
10. Website Content and Third-Party Links
Website content, including text, photographs, graphics, and branding, may be protected by intellectual property rights belonging to us or their respective owners.
You may use the website for personal shopping and other lawful purposes. Commercial copying or reuse requires the relevant rights holder’s permission, except where permitted by law.
Links to third-party websites are provided for convenience. Those websites have their own terms and privacy policies. This does not limit our responsibilities for service providers acting on our behalf.
11. Service Availability and Responsibility
We take reasonable care in operating our website, but temporary interruptions may occur because of maintenance or technical problems. Please contact us if an interruption affects an order or payment.
We remain responsible for our obligations under applicable law. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any responsibility that cannot legally be excluded or limited.
We may restrict website access where reasonably necessary to address fraud, security threats, or unlawful activity. Such restrictions will not remove your rights concerning existing orders, refunds, or complaints.
12. Governing Law and Complaints
These terms are governed by the laws of the Arab Republic of Egypt, subject to any mandatory protections that apply.
If you have a complaint, please contact us using the details below so we can help resolve it. You may also contact the Egyptian Consumer Protection Agency or seek a remedy before the competent courts. Contacting us first is not a condition of exercising those rights.
13. Changes to These Terms
We may update these terms to reflect changes to our services or legal requirements. Revised terms will be published on this page with an updated date.
Changes apply prospectively. An existing order remains governed by the terms applicable when it was placed, unless a change is required by law or expressly agreed with you.
If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
14. Contact Details
Trading name: Al Darwish Perfumes
Registered business name: [Insert registered business name]
Business address: [Insert full business address], Shibin El Kom, Monufia, Egypt
Commercial registration number: [Insert registration number]
Tax registration number: [Insert tax registration number]
Email: aldarwishperfumes@gmail.com
Telephone: [Insert customer service number]
Contact form: Contact Us
